Check the following

1. Is the power turned on at the wall, is the plug all the way in

2. Check the power switch on the panel, this will be next to where the power lead is plugged into the panel

3. once both these are checked, you should have a red indicator light on the bottom right hand corner of the panel

4. Turn on the panel, the indicator light should go orange or green depending on the model

1. Check power cable is not loose, ensure plugged firmly into socket on screen

2. Check power switch on screen next to power socket, ensure in the on position

3. Once the switch is on you should have a power indicator light on the bottom right hand corner of the screen

4. Indicator light should be Red

5. press the power button on the screen, Indicator light should turn either orange or green and panel should turn on

6. if no indicator light after all these points are checked, try a different power lead to confirm lead is not the cause

once a new lead has bee tried if still no power,

contact Warranty Support

1. Gently press the power button and check that it moves in slightly, there should be a clicking noise when pressed

2. Remove the power lead from the panel,

Press and hold the power button for 10 seconds,

Reconnect the power lead and press the power button on the panel,

If it still stays red,

Contact our Support Team

HDMI Cable connections

Check HDMI Cable is in good condition and that there is no damage to the end of the cable

Check the HDMI socket on the panel. no damage or foreign matter in socket

Ensure the HDMI cable goes all the way in and is not loose

 

VGA Cable connections

Check VGA Cable is in good condition and that there is no damage to the end of the cable

Check the VGA socket on the panel. no damage or foreign matter in socket

Ensure the VGA cable goes all the way in and is not loose

 

USB Cable connections

Check USB Cable is in good condition and that there is no damage to the end of the cable

Check the USB socket on the panel. no damage or foreign matter in socket

Ensure the USB cable goes all the way in and is not loose

 

In the Android system seettings check that the wireless is turned on

Check Antennas are connected on the back of the panel,

Ensure you have selected the correct security type

and you have the correct password

 

Use the remote to adjust the brightness on the panel

 

if using a HDMI cable

1. Check for damage to the cable

2. check cable length is not too long -- try a shorter cable

3. check the settings on your laptop or PC - battery saving, low power settings,

Interactive touch requires a USB cable to be connected to the panel from yoir PC or Laptop

Check connectons on the USB cable,

ensure USB cable not damaged

If using the front ports on the panel, check that the USB cable is plugged into the port labelled USB touch

You must have the USB cable connected for interactivity

there are multiple inputs for HDMI and USB touch

On the front of the panel-HDMI 1 (Front) and USB touch

On the rear of the panel - HDMI 2, HDMI 3 and USB touch

Ensure you have the USB cable plugged into the corresponding USB port

Teaching Suite not starting

Restart your laptop and try again,

If this doesnt work reinstall the software,

Software starts but will not connect

You need to select the correct panel type in the setup

Once the correct panel is selected the software will start

 

When the software is first installed, you have the option to select or delselect seeral modules

if a module was not selected and then you want to add that module,

Run the setup again,

When you get to the module page, click on the extra modules that you want installed,

Then Click next and continue the installation

This will install the additiaona modules you have selected

Check you have the latest version of the software - Currently V3.7.17

Dont run the installer from a USB drive, Copy the software to the PC or Laptop and then run the installation from there

Installation Steps.

Click on the Deploy_Full.exe

On the next window tick the box labelled simulations

Click next, next, next

Click install

Once installaton is complete, connect your laptop or PC with both HDMI and USB cables

Start the software by clicking on the Donview Board Icon on the desktop

The program will fail and give a message cant connect (This is Normal)

Click connect,

Then click on the drop down menu and select the correct model of screen

This will usually be DS infra red interactive or if you have a capacitive panel Select DS capacitive

Click Connect

This will register the software on the laptop,

Teaching suite will now run.

The next time you start the software it will go straight to the teaching suite