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  • Power Issues
  • Connection Issues
  • Display Issues
  • Interactive / Touch Issues
  • Software Issues
  • FAQ
No power, Screen will not turn on

Check the following

1. Is the power turned on at the wall, is the plug all the way in

2. Check the power switch on the panel, this will be next to where the power lead is plugged into the panel

3. once both these are checked, you should have a red indicator light on the bottom right hand corner of the panel

4. Turn on the panel, the indicator light should go orange or green depending on the model

 

Power point is turned on, but no indicator light on screen

1. Check power cable is not loose, ensure plugged firmly into socket on screen

2. Check power switch on screen next to power socket, ensure in the on position

3. Once the switch is on you should have a power indicator light on the bottom right hand corner of the screen

4. Indicator light should be Red

5. press the power button on the screen, Indicator light should turn either orange or green and panel should turn on

6. if no indicator light after all these points are checked, try a different power lead to confirm lead is not the cause

once a new lead has bee tried if still no power,

contact Warranty Support

Power indicator light on front panel is red, but panel wont turn on

1. Gently press the power button and check that it moves in slightly, there should be a clicking noise when pressed

2. Remove the power lead from the panel,

Press and hold the power button for 10 seconds,

Reconnect the power lead and press the power button on the panel,

If it still stays red,

Contact our Support Team

Power comes on but no picture on screen
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Power comes on but screen has white lines instead of picture
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HDMI

HDMI connection issues are usually caused by damaged cables

Inspect the connections on both ends of the cable for damage and also check the cable itself for any signs of damage

If cable and connectors appear fine, check the input connector you are connecting to for signs of damage

Try a different HDMI input -: this may indicate that the first input you tried is damaged

Next try a different HDMI cable (preferably a known working cable)

Check HDMI output settings on Laptop, ensure that duplicate display is enabled.

If all HDMI inputs on the panel are not working after trying a different cable and checking laptop display output

there may me an issue with the onboard HDMI controller

Log a service call with our technical department.

 

VGA

VGA connection issues are usually caused by damaged cables

Inspect the connections on both ends of the cable for damage and also check the cable itself for any signs of damage

If cable and connectors appear fine, check the input connector you are connecting to for signs of damage

Next try a different VGA cable (preferably a known working cable)

Check VGAI output settings on Laptop, ensure that duplicate display is enabled.

If the VGA input on the panel is not working after trying a different cable and checking laptop display output

there may me an issue with the onboard VGA controller

Log a service call with our technical department.

 

USB

USb Connection issues

1. Usb Cable damage - Check usb cable for signs of damage

If you are using the front input HDMI port, ensure that you have connected the USB cable to the front USB touch input port

If you are using the rear HDMI input port, ensure that you have connected the USB cable to the rear USB port labelled USB touch

 

Wireless

Wireless in Android

Check that the wireless is turned on under settings

Check you have entered the correct password

Turn the wireless off, then back on, select the network you wish to connect to, then enter the password

 

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Display too dark

Use the remote to adjust the brightness on the panel

 

Display Pixelated

if using a HDMI cable

1. Check for damage to the cable

2. check cable length is not too long -- try a shorter cable

3. check the settings on your laptop or PC - battery saving, low power settings,

 

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Cable connection

Interactive touch requires a USB cable to be connected to the panel from yoir PC or Laptop

Check connectons on the USB cable,

ensure USB cable not damaged

If using the front ports on the panel, check that the USB cable is plugged into the port labelled USB touch

 

Touch not accurate

Check that your PC or laptop resolution is set correctly, should be 1920 x 1080p or higher

Check that the display completely fills the screen, if there is a gap at either side then the resolution is incorrect

if the resolution is correcct and the picture fills the screen, you may need to recalibrate the touch

Instructions for recalibrating - Click here

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Software Issues
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Q. Why does my panel has purple lines across the picture,
A, Faulty HDMI or VGA Cable
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